Frequently Asked Questions
1. What is Wireless Broadband technology?
Wireless Broadband brings high-speed Internet into your home or business using radio waves instead of a phone line or cable TV line. NO PHONE LINES OR CABLE TV LINES NEEDED!
2. How fast is it?
Our service offers a maximum burstable download speed of up to 10Mbps and upload speed of 3Mbps for our residential plans subject to distance from our antenna, and your location within our coverage area. Business Class service can be high as 15Mbps Down and 5Mbps Up.
3. What is your current coverage area?
Most outlying areas of Winnemucca, NV and Ely, NV depending on Line of Sight to our repeaters.
4. What equipment is needed?
For residential installations, all you need is an ethernet port or wireless capabilities on your computer. For businesses, we connect our equipment to your existing Local Area Network (LAN) using a firewall we provide. In both scenarios we include all equipment (excluding wireless router) with the installation.
5. How secure is Wireless Broadband Technology?
We use the highest level of wireless encryption on our links, and are just as secure as any other internet connection.
6. Does 5D Networks provide email addresses?
No. If you would like a free e-mail address you can get one through google.com, yahoo.com, msn.com or many other providers. If you want to keep your old e-mail address, you can either configure your e-mail client to continue to use your old address, or you can have your current ISP forward all your mail from your old address to your new one.
7. Do I need a phone line?
NO PHONE LINES ARE NEEDED. You will be able to send and receive data through our wireless link.
8. Is Internet access unlimited?
Wireless Internet is a full-time connection; your computer is connected 24 hours a day, 7 days a week, 365 days a year. Unlike Satellite and Cellular providers, our service is UNLIMITED usage per month. Data rates are slowed to 1Mbps Down and 512Kbps Up once your montly data alloment is used.
9. I have more than one computer. Do I need more than one Wireless Internet installation?
Our Residential Service package connects one computer to the Internet, but if you need multiple computers connected or want internal wireless access, you may install a router at anytime. 5D Networks will help you install your wireless router for your convienence.
10. How long will it take to install?
The installation is usually completed within 1 to 3 hours.
11. What is the downside to wireless Internet?
Wireless Internet requires direct or sometimes "near-line-of-sight" from your site to one of our towers, if you don't have line of sight you may not be able to use our service.
12. Can weather affect the Wireless Internet signal?
Short answer, Yes. Since we use terrestrial-based towers instead of satellites, service is not interrupted by atmospheric conditions. Links are also not affected by fog, smog, light snow or light rain.
13. What can affect the Wireless Internet signal?
The general rule of thumb is that the radio signal will pass through open spaces that doesn't contain metal, trees or interference on the same radio frequencies we use.
14. Is Wireless the same as Satellite Internet?
NO! Wireless uses ground-based antennas to transmit data to your location. Also, satellite systems have higher latency (the time it takes data to travel between 2 points) since the data has to travel from your location up to the satellite 22,400 miles up and back down to the Internet, making streaming video and gaming very difficult to run at all.
15. How does this Wireless compare to Cable and/or DSL?
Cable usually requires a bundle package, requiring you to spend more money purchasing all of their services you may/may not need. Cable also has limited distance and coverage areas. DSL is limited by distance as well. DSL speeds decrease the farther away from the telephone company's central office (CO) you are, and doesn’t work at all if you are more than 18,000 feet away (About 3 to 4 miles).
16. Why should I choose 5D Networks Wireless Internet over other high-speed (broadband) options such as Cable, DSL, Satellite, Cellular, or any another wireless provider?
There are a couple of reasons. First, 5D Networks offers coverage far beyond DSL and Cable limits. Because radio signals travel at the speed of light, there is no loss or degradation in bandwidth speed, thus allowing us to take high speed bandwidth over many miles with little to no latency or speed reduction! As far as our advantages over Satellite/Cellular services go, our service offers faster service, lower prices, no contracts and most importantly no overage charges. For users that have DSL or Cable, they will enjoy the same speeds with 5D Networks, as well as not having to bundle multiple services locked into a contract for up to 2 years. 5D Networks is PURE internet, and the way you like it, contract-free. We are so sure of our service, we require no long-term commitment.
17. How much does it cost?
Click
here for the full service and pricing list.
18. What does the equipment look like?
Our antennas vary in shape, but most commonly look like a small satellite dish, or a square flat panel 1 sq ft in size.
19. What frequency does your wireless equipment use?
Keeping up in technology, we use a huge variety of the radio spectrum including the following ranges 900Mhz, 2400Mhz, 3650Mhz, 5160-5840Mhz, 11Ghz and 24Ghz.
20. Where can I learn more about broadband wireless technology?
21. I am ready what is the next step?
Click
here to sign up online today!